Security
All data, including credit card details, are encrypted using 128-bit security when submitted via this form.

 Pick-up orders from our warehouse :
To avoid disappointment, customers who would like to collect from our warehouse are advised to call and confirm availability of the products required before you arrange your visit.
We list quite a large range of products that are available in our industry and cannot possibly stock all of them.

Distribution
Melbourne Metro area : We endeavour to have next day local delivery service wherever possible for stocked items. Non-stocked items will have to be ordered from suppliers and may take numerous days dependant on which local or interstate suppliers non-stocked items are ordered from.
Urgent Express orders for stocked items delivered Metro-Melbourne within 4hours (Express delivery fee applies)
Deliveries are sent by Post, Our Courier, or Contract Couriers.
Couriers MUST obtain a signature at time of delivery - they are not permitted to leave goods without a signature from someone at the nominated address and will return the goods back to the warehouse in the event that nobody is available to sign for the goods. If this return to warehouse occurs more than once an additional delivery charge will be applicable.

To Place An Order
To order products you simply register first for an Internet C.O.D. account. (See under Login Form section top right)
Register without any obligation and start ordering today.
For registration to take effect LOG ON using the username & password as per the registration confirmation email, then browse products & purchase through our secure ordering system. The system will accept all orders placed. Not all items will be in stock & available.
You can also place an order by sending an email with the information to : This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
We list quite a large range of products that are available in our industry and cannot possibly stock all of them.

Definition of email notifications for orders placed
        Confirmation-Order Placed :    Your order has been placed by email
     Confirmation-Order Received :    Your order has been received at Stationery World and will be processed
       Order Shipped-Despatched :    Your order has been despatched
*Your first automatic email notification will be Confirmation-Order Placed
(We will keep you informed of the status of your order .)
To keep you informed you will receive email notifications regarding your order status.

On-Line User Name & Password Maintenance:
After you have registered for a C.O.D. account at Stationery World Office Supplies Melbourne and you received your computer generated Username and Password.
You can now log in.
We recommend you click on "Account Maintenance" now visible (Under the list of products), follow the prompts to bring up your account. Here you can now change your Username and Password to whatever is easy to remember & preferred by you, and then save this information by clicking on the save disk icon. After logging out , the next time you log in will be with your new Username & Password that you requested.( if you are having trouble logging in contact or email customer service for assistance)

Payment Options :
1. Cash
2. Credit Card Customer ( Visa or MasterCard Only)
3. Direct Bank Transfer Payment....Note ! (DO NOT transfer any moneys without product availability confirmation)
4. C.O.D. Pick-Up from Melbourne Warehouse
5. Established Account Customer (with approved 30day trading account)

Please Note ! 
To ensure accuracy of orders (eg. availability of products & correct delivery charges ) all credit card payments are processed manually and seperate from this web site.  

Payment We accept payments by : Cash Direct Bank Transfer Payment. Credit card : either Visa or Mastercard.

Regular & Express Australia Post Satchels & Parcels despatched daily. Regular & Express Parcel Post Satchels offer a convenient, no-fuss way to send parcels anywhere within Australia with the added peace of mind of numbered Post satchels you can view track events of your satchels online (where tracking is available).  Regular Australia Post Satchels Regular Satchels (510x435mm) 5kilogram $23.00 Regular Satchels (405x310mm) 3kilogram $16.60 Regular Satchels (350x200mm)   500gram $12.00 ( Please Note : A4 size books etc will not fit into 500gm satchel ) Each Regular Post label contains a unique peel-off identification number for your records Express Australia Post Satchels Express Satchels (510x435mm) 5kilogram $24.65 Express Satchels (505x310mm) 3kilogram $18.95  Express Satchels (350x200mm)   500gram $14.60 ( Please Note : A4 size books etc will not fit into 500gm satchel) Each Express Post satchel contains a unique peel-off identification number for your records & tracking. * Larger parcels via Registered Australia Post .. $30.00 ( Nominal Amount only for computer input )  (If you are unsure, pick this Nominal Postage Amount & we will advise correct postage amount before we proceed)

We also accept payments by Direct Bank Transfer into our bank account.
If this is your preference, proceed with your order and when you get to the payment section choose Direct Bank EFT Payment . Confirm order & you will see our bank account details. Note our bank details on paper before you proceed or click on Print Preview to print your purchase order including our bank details. If you missed the details see under Terms & Conditions area (top of page) for our Bank Details.If in doubt call or email our office for our banking details.
* * * Please Note: DO NOT transfer any monies until we have confirmed stock availability & delivery costs.* * *

For EFT (direct deposit) payments, our bank details are as follows:
Banking Details : 
Bank : National Australia Bank
Account Name : STATIONERY WORLD VIC PTY LTD
Account BSB : 083 323
Account Number : 62944 6552

Free Delivery:   Subject to a minimum invoice value of $100.00 for each order delivered in the Melbourne metropolitan areas. For Metro Melbourne orders less than $100.00, a delivery fee of $12.00 will be charged.

Returns Policy
We are dedicated to offering you first class service.
Your Stationery World products are of the highest quality popular branded products. However, in the unlikely event of a product being less than perfect, please contact us within 7 days of purchase to discuss your problem whether it be a return, repair, replacement or refund. Once your return has been received we undertake to process your exchange or refund ( excluding any delivery fees charged ) within 7 days of receipt.
We do not exchange, credit or refund where the purchaser has bought the wrong product, or has changed their mind about the purchase after paying, so please choose your items carefully.
Specially ordered in or manufactured products cannot be returned , refunded or credited.


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