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Wednesday, 18 October 2017
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Stationery World

Postal Address : P.O.Box 529 Patterson Lakes  Vic  3197
Street Address : 117 Palm Beach Drive Patterson Lakes Vic 3197

Telephone :  (03) 9773 2900 
Fax : (03) 9773 2900

ABN :  42 918 710 541

Office Hours:
Monday  - Friday : 8:30 am - 4:30 pm
Saturday :  - Closed
Sunday :  - Closed
Public Holidays :  - Closed

Security : 
All data, including credit card details, are encrypted using 128-bit security when submitted via this form.
secure payment


To Place An Order:
To order products you simply register first for an Internet C.O.D. account.
(See under Login Form section top right)
Register without any obligation and start ordering today.
For registration to take effect LOG ON using the username & password as per the registration confirmation email, then browse products & purchase through our secure ordering system.

The system will accept all orders placed. 
Note: Not all items will be in stock & available.
All products ordered are subject to Supplier availability.
You can also place an order by phone or by sending an email with the information to :
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
We list & offer quite a large range of products that are available in our industry and cannot possibly stock all of them.

Definition of email notifications for orders placed
Confirmation-Order Placed :   
Your order has been received at Stationery World and will be processed.
Order Shipped-Dispatched :    Your order has been dispatched.
* Your first automatic email notification will be Confirmation-Order Placed
(We will keep you informed of the status of your order .)
To keep you informed you will receive email notifications regarding your order status.


On-Line User Name & Password Maintenance:
After you have registered for a C.O.D. account at Stationery World Office Supplies Melbourne and you received your computer generated Username and Password.
You can now log in.

We recommend you click on "Account Maintenance" now visible (Under the list of products), follow the prompts to bring up your account.
Here you can now change your Username and Password to whatever is easy to remember & preferred by you, and then save this information by clicking on the save disk icon.
After logging out , the next time you log in will be with your new Username & Password that you requested.

( if you are having trouble logging in contact or email customer service for assistance)

Payment Options :
1. Direct Bank Transfer Payment....Note ! (DO NOT transfer any moneys without product availability confirmation)
2. Credit Card Customer ( Visa or MasterCard Only)
- NO CREDIT CARD FEES !
3. Established Account Customer (with approved 30 day trading account)


Please Note !

To ensure accuracy of orders (eg. availability of products & correct delivery charges ) all credit card payments are processed manually and separate from this web site.
  

We also accept payments by Direct Bank Transfer into our bank account.

If this is your preference, proceed with your order and when you get to the payment section choose Direct Bank EFT Payment .
Confirm order & you will see our bank account details.
Note our bank details on paper before you proceed or click on Print Preview to print your purchase order including our bank details.
If you missed the details see under Terms & Conditions area (top of page) for our Bank Details.
If in doubt call or email our office for our banking details.

* * * Please Note: DO NOT transfer any monies until we have confirmed stock availability & delivery costs.* * * 

For EFT (direct deposit) payments, our bank details are as follows:
Banking Details : 
Bank : National Australia Bank
Account Name : STATIONERY WORLD VIC PTY LTD
Account BSB :
083 323
Account Number : 629446552




Payment
We accept payments by :
Direct Bank Transfer Payment.
Credit card : ( either Visa or MasterCard.)
-NO CREDIT CARD FEES !
Cash


Distribution :
Deliveries are sent by Australia Post & Contract Couriers.
Couriers MUST obtain a signature at time of delivery -
they are not permitted to leave goods without a signature from someone at the nominated address and will return the goods back to the warehouse in the event that nobody is available to sign for the goods.
If this return to warehouse occurs more than once an additional delivery charge will be applicable.
We do not ship or deliver on Weekends or Public Holidays.
All deliveries are made Monday to Friday.


Melbourne Metro area : We endeavor to have 2-3 day local delivery service wherever possible for stocked items.
Non-stocked items will have to be ordered from suppliers and may take numerous days depending on which local or interstate suppliers non-stocked items are ordered from.
Please allow 10-14 business days for delivery.
Urgent Express orders for stocked items delivered Metro-Melbourne within 4hours
(Express delivery fee applies)





Express Australia Post Satchels & Parcels Dispatched Daily.
Express Parcel Post Satchels offer a convenient, no-fuss way to send parcels anywhere within Australia with the added peace of mind of numbered Post satchels you can view track events of your satchels online (where tracking is available).

Each Regular Post label contains a unique peel-off identification number for your records

Express Australia Post Satchels
Express Postal Delivery 1-3 business days after leaving our warehouse to most capital cities (except Darwin & Perth)

Express Post Satchels (510x435mm) 5kilogram $26.00
Express Post Satchels (505x310mm) 3kilogram $16.50

Express Post Satchels (350x200mm)  500gram $11.50 ( Please Note : A4 size books etc will not fit into 500gm satchel)

Each Express Post satchel contains a unique peel-off identification number for your records & tracking.


* Larger parcels via Australia Post Delivery .. $30.00 ( Nominal Amount only for computer input ) 
(If you are unsure, pick this Nominal Postage Amount & we will advise correct postage amount before we proceed)
Regular Postal Delivery 2-7 business days after leaving our warehouse to most capital cities (except Darwin & Perth).
.

Delivery :



Metro Melbourne  -  a delivery fee of $14.00 will be charged for each order delivered in the Melbourne metropolitan areas.
We do not ship or deliver on Weekends or Public Holidays. All deliveries are made Monday to Friday.

Outer-Melbourne, Victorian Country & Interstate ordersa delivery fee will be charged.

Choose the nominal delivery amount of $44.00 ( Beyond Metro Melbourne Area) and customer service will contact you before any goods are shipped advising of the correct calculated amount to your specific area.

Larger items and special orders incur additional delivery fees.
A charge is made for the delivery of some bulky & specialist products.
When a fee is to be applied , customer service will contact you and advise prior to processing and shipment of your order.



In Store Pick-up from Stationery World  :
You can purchase your items online and pick them up at Stationery World.
Once you've placed an order and picked you preferred payment option for your purchase you will receive an Order Acknowledgement emailed to you.

( Confirmation-Order Placed : Your order has been received at Stationery World and will be processed )


When the order is complete & ready for pickup you will be advised by SMS text to your mobile or email or a phone call to your nominated telephone number.

To avoid disappointment customers who would like to collect their order are advised to call and confirm availability of the products required before you arrange your visit.

We list & offer quite a large range of products that are available in our industry and cannot possibly stock all of them.   Some items may have to be ordered in for you.

* Just a small note re-delivery charging:
Maybe our delivery description on our web is not clear enough in its wording so I have added the following.............
The nominal amount eg $30.00 for delivery by post & $44.00 for beyond metro Melbourne delivery is just a nominal value.
The web program needs an amount figure, any figure .... and this amount eg $30.00 is entered when you are not sure what the postal or delivery charge may be.
Because we have so many different size & weighted products and deliver Australia wide, we have to calculate and price each postal delivery or courier delivery separate.
When we get an accurate price for the delivery, we then advise you of this amount and depending on whether you agree or decline, then we either proceed with your order & then charge your credit card or as instructed ... cancel the order because you may believe the amount we advised is too high
.

Errors and Omissions :
Stationery World endeavors to maintain the accuracy of product images, product descriptions, stock availability and prices.
We do however reserve the right to cancel an order
All products ordered are subject to Supplier availability.
Stationery World may change the prices published on our website at any time.

Prices of products ordered on line but yet not paid for are also subject to change.
Before an order that has a price difference can proceed you will be asked to agree to pay the current price.
While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, Stationery World is not responsible for any error and reserves the right to accept or cancel any orders placed and/or reverse a payment if an order has been placed based on erroneous information.
Any errors and omissions will be corrected and advised at the point of order.

Open a Stationery World 30 Day Account
We welcome new Melbourne customers that would like to purchase on a regular monthly basis.
30day credit trading accounts are subject to the normal credit application and approval process.
Our Account Trading Terms are simple : Payments are required within 30 days from date of Invoice.

Don't have a Stationery World
Business Account ?


Returns Policy:
We are dedicated to offering you first class service.
Your Stationery World products are of the highest quality popular branded products.

However, in the unlikely event of a product being less than perfect, please contact us within 7 days of purchase to discuss your problem whether it be a return, repair, replacement or refund.
Once your return has been received we undertake to process your exchange or refund ( excluding any delivery fees charged ) within 7 days of receipt.
We do not exchange, credit or refund where the purchaser has bought the wrong product, or has changed their mind about the purchase after paying, so please choose your items carefully.
Specially ordered in or manufactured products cannot be returned , refunded or credited.


we love happy customers : (please read more...)

 

.we love happy customers :

My order arrived just now.

You have fantastic service, thank you.

Itís been a pleasure to deal with your company.

Regards

Dave Bruce


Hi Arthur,

Parcel received.

I REALLY APPRECIATE the excellent way in which it was wrapped.

The diaries arrived in wonderful order.

Have a great weekend.

Kind regards,

Anne Wyatt

Thank you Linda,
Stationery world was very helpful and easy to deal with.
Best Regards,
Sally
Reception
Natures Organics Pty Ltd

Angela Brown <
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
I just wanted to say thank you for your wonderfully helpful and prompt service.
I'll be recommending you whenever and wherever  I can.

Just wanted to let you know I received the order and it was in perfect condition.
Thank you for your impeccable customer service, quality products and speedy reply to my queries, those stapler removers are incredibly hard to find !
Enjoy your day !

Kindest Regards
Michelle Burr
Administration - QDC Chiller

This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Primo Group Wacol
62 Mcroyle street Wacol - 4076

It arrived this morning - this must be some sort of world record for an order...
Very nice
- Michael

I just want to say what a fantastically efficient service you offer. Congratulations
Carmel Dundon
Chief Executive Officer
www.treesforlife.org.au

Wow!!!!   That was my expression when the receptionist called me to pick up a package at Reception this morning.  I would like to commend you on the speed and accuracy of your service and delivery.  I had placed the order at 11:52pm the night before and the package arrived only 12 hours later at about 11:50am the next morning.  It is a very rare commodity nowadays when customer service is so outstanding!!!  Keep up the good work and I can highly recommend your company to anyone out there that is considering ordering stationery on-line.
 
Best Regards
 Vanessa
 
Vanessa Lee
Senior Group Leader - Cheese
Kraft Foods R&D

Linda Janssen < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Just to say thank you for how quickly I received my order for the Velobind strips.  Awsome.  Regards Linda Janssen

Hey Guys,
I received my purchased products at about Noon yesterday. Everything is in perfect working order thank you. Thanks for a fast delivery and easy transaction. I will be buying from you again in the future.
Cheers,
Brett McIntosh
Sunshine Coast Scenery

Many thanks for your speedy service, the package arrived this morning.
Hugs,
Lyn
THE CRAFTERSNOOK

Hello Stationery World.
Order received, thank you for your prompt service.  I attempted to buy this adaptor from Officeworks and they were not very helpful at all I can tell you.
Thanks
Penny Baxter

Thank you for the great service.  The parcel arrived at the Gloucester 
Post Office yesterday, have put the guillotine together and tried out 
the stapler - all works beautifully.

All very quick and efficient!  You will now be my prime stationery 
source!
Leone Hooke

 
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