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Stationery World Australia is an eftsure verified accredited supplier

   
                         
Stationery World delivers products only within Australia.

Stationery World Australia

Telephone :  (03) 9772 2040 
     Address :   117 Palm Beach Drive Patterson Lakes Vic 3197         
          email :   sales@stationeryworld.net.au
           ABN :  42 918 710 541

Distribution :

Melbourne Metro area :
Melbourne Metro area Delivery postcodes: 3000-3061,3063-3210,3800,3802-3806,3810,3910-3911,3930-3931,3975-3977.

We endeavour to have 2-3 day local delivery service wherever possible for stocked items.
Non-stocked items will have to be ordered from suppliers and may take numerous days depending on which local or interstate suppliers non-stocked items are ordered from.
Please allow 10-14 business days for delivery
Deliveries sent by contract couriers MUST obtain a signature at time of delivery - they are not permitted to leave goods without a signature from someone at the nominated address and will return the goods back to the warehouse in the event that nobody is available to sign for the goods. If this return to warehouse occurs more than once an additional delivery charge will be applicable.
We do not ship or deliver on Weekends or Public Holidays. All deliveries are made Monday to Friday.

In Store Pick-up  :
You can purchase your items online and pick them up at an Stationery World.
Once you've placed an order and picked your preferred payment option for your purchase you will receive an Order Acknowledgement.
( Confirmation-Order Placed : Your order has been received at Stationery World and will be processed )

When the order is complete & ready for pickup you will be advised by SMS text to your mobile or email or a phone call to your nominated telephone number.

To avoid disappointment customers who would like to collect their order are advised to call and confirm availability of the products required before you arrange your visit.

We list & offer quite a large range of products that are available in our industry and cannot possibly stock all of them.   Some items may have to be ordered in for you.

Payment Options :

1. Direct Bank Transfer Payment....Note ! (DO NOT transfer any moneys without product availability confirmation)
2. Credit Card Customer ( Visa, MasterCard, American Express )-NO CREDIT CARD FEES !

For EFT (direct deposit) payments, our bank details are as follows:

Banking Details :
Bank : National Australia Bank
Account Name : STATIONERY WORLD VIC PTY LTD
Account BSB : 083 323
Account Number : 629446552

Definition of email notifications for orders placed
Confirmation-Order Placed : Your order has been placed by email
Order Shipped-Despatched : Your order has been despatched
*Your first automatic email notification will be Confirmation-Order Placed
(We will keep you informed of the status of your order .)
To keep you informed you will receive email notifications regarding your order status.

To Place An Order:
To order products you simply register first for an Internet C.O.D. account. (See under Login Form section top right)
Register without any obligation and start ordering today.
Now browse products & purchase through our secure ordering system.
The system will accept all orders placed.

To log in again:
LOG IN using the username & password as per the registration confirmation email, then browse products & purchase through our secure ordering system.
The system will accept all orders placed.
( if you are having trouble logging in contact or email customer service for assistance)

Deliveries to Post Office Boxes can only be performed by Australia Post.

Australia Post Satchels & Parcels Dispatched Daily.
Parcel Post Satchels offer a convenient, no-fuss way to send parcels anywhere within Australia with the added peace of mind of Registered Post you can view track events of your satchels online (where tracking is available). 

Express Post Satchel 510x435mm $31.00 EXTRA LARGE
Express Post Satchel 405x310mm $24.00 LARGE
Express Post Satchel 385x265mm $19.00 MEDIUM
Express Post Satchel 350x200mm $15.00 SMALL  ( Please Note : A4 size books etc will not fit into 500gm satchel)

* Express Post Medium C5 Envelope (230x160mm) $9.00 Letters only

Each Express Post satchel contains a unique peel-off identification number for your records & tracking.



Regular Australia Parcel Post Satchels:
Regular Parcel Post Satchel 510x435mm $23.00 EXTRA LARGE
Regular Parcel Post Satchel 405x310mm $19.00 LARGE
Regular Parcel Post Satchel 385x265mm $15.00 MEDIUM
Regular Parcel Post Satchel 350x200mm $11.00 SMALL ( Please Note : A4 size books etc will not fit into 500gm satchel)


Each Regular Post satchel contains a unique peel-off identification number for your records & tracking.


Australia Parcel Post for larger items:
* Larger parcels via Australia Post .. $30.00 Nominal Amount only ( If you are unsure, pick this postage amount & we will advise correct postage amount before we proceed)

 * Delivery is not available to Parcel Lockers.

Delivery:   
Metro Melbourne  - Melbourne Metro area Delivery Postcodes: 3000-3062,3063-3210,3800,3802-3807,3810,3910-3911,3930-3931,3975-3978.
a delivery fee of $16.50 will be charged for each order delivered in the Melbourne metropolitan areas.
We do not ship or deliver on Weekends or Public Holidays.
All deliveries are made Monday to Friday.
For Outer-Melbourne, Victorian Country and Interstate orders a delivery fee will be charged.
Choose the nominal delivery amount of * $44.00 ( Beyond Metro Melbourne Area) and customer service will contact you before any goods are shipped advising of the correct calculated amount to your specific area.

Larger items and special orders incur additional delivery fees.
A charge is made for the delivery of some bulky & specialist products.
When a fee is to be applied , customer service will contact you and advise prior to processing and shipment of your order.

* Just a small note re-delivery charging:
Maybe our delivery description on our web is not clear enough in its wording so the following has been added....
The nominal amount eg $30.00 for delivery by post & $44.00 for beyond metro Melbourne delivery is just a nominal value.
The web program needs an amount figure, any figure .... and this amount eg $30.00 is entered when you are not sure what the postal or delivery charge may be.
Because we have so many different size & weighted products and we deliver Australia wide, we have to calculate and price each postal delivery or courier delivery separate.
When we get an accurate price for the delivery, we then advise you of this amount and depending on whether you agree or decline, then we either proceed with your order & then charge your credit card or as instructed ... cancel the order because you may believe the amount we advised is too high.

Errors and Omissions
Stationery World endeavors to maintain the accuracy of product images, product descriptions, stock availability and prices.
We do however reserve the right to cancel an order
• All products ordered are subject to Supplier availability.
Stationery World may change the prices published on our website at any time.
Prices of products ordered on line but yet not paid for are also subject to change.
Before an order that has a price difference can proceed you will be asked to agree to pay the current price.
While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, Stationery World is not responsible for any error and reserves the right to accept or cancel any orders placed and/or reverse a payment if an order has been placed based on erroneous information.
Any errors and omissions will be corrected and advised at the point of order.

Accepted Payment Method: 

We accept payments by :
1. Direct Bank Transfer into our bank account
2. Credit Card / Debit card ( either Visa, MasterCard, American Express ) NO CREDIT CARD FEES !
3. Cash

We also accept payments by Direct EFT into our bank account.
If this is your preference, proceed with your order and when you get to the payment section choose Direct Bank EFT Payment . Confirm order & you will see our bank account details. Note our bank details on paper before you proceed or click on Print Preview to print your purchase order including our bank details. If you missed the details see under Terms & Conditions area (top of page) for our Bank Details.If in doubt call or email our office for our banking details.
* * * Please Note: DO NOT transfer any monies until we have confirmed stock availability & delivery costs.* * *


For EFT (direct deposit) payments, our bank details are as follows:
Banking Details : 
Bank : National Australia Bank
Account Name : STATIONERY WORLD VIC PTY LTD
Account BSB :      083 323
Account Number : 62944 6552

Returns Policy:

The return of goods are subject to approval.
We are unable to accept any goods returned without prior authorization.

No return of goods once sold, unless faulty or do not do what they are meant to do.

We are dedicated to offering you first class service.
Your Stationery World products are of the highest quality popular branded products.
However, in the unlikely event of a product being less than perfect, please contact us within 7 days of purchase to discuss your problem whether it be a return, repair, replacement or refund.
Once your return has been received we undertake to process your exchange or refund ( excluding any delivery fees - Shipping costs are not refundable.) within 7 days of receipt.
We do not exchange, credit or refund where the purchaser has bought the wrong product, or has changed their mind about the purchase after paying.... so please choose your items carefully.
Specially ordered in or manufactured products are a firm sale and cannot be returned , refunded or credited.

Privacy Policy
At Stationery World we are committed to ensuring the confidentiality and security of the information you provide to us.  To comply with legal requirements and to run our business effectively, from time to time it is necessary for us to collect certain personal information.  This may include information such as peoples’ names, dates of birth, job titles, addresses, contact details and tax file numbers.  Additional personal information may be required depending on the nature of your dealings with Stationery World.
This Privacy Policy also includes our credit reporting policy, that is, it covers additional information on how we manage your personal information collected in connection with any credit application or credit facility.  This may include information such as details relating to credit history, credit capacity and eligibility for credit.  We refer to this credit related information as “credit information”.
This Privacy Policy explains how we manage your personal information (including your credit information) in accordance with the Privacy Act 1988 (Cth).  This Privacy Policy may be updated from time to time.

1.    Collection
We may collect your personal information directly from you or when you deal with us by telephone, letter or email; when you visit and interact with our website; or from other sources.  If you choose not to provide us with your personal information, we may not be able to contract with you or provide you with the service, product or information you require. 
If you visit our website, statistical information may be collected in relation to your online browsing experience, but your personal details remain anonymous and we do not trace the source back to you.  Any personal information collected online through any ‘Contact Us’ online form is governed by this Privacy Policy.  Our websites may contain links to websites which are owned or operated by third parties.  You should make your own enquiries as to the privacy policies of these third parties.  We are not responsible for information on, or the privacy practices of, such websites.
We will collect your credit information from details included in your credit application and from your credit guarantors.  When we’re checking your credit worthiness and at other times (including in relation to credit guarantee purposes), we might collect information about you from credit reporting bodies (such as VEDA).  We base some things on the information we get from credit reporting bodies such as our credit summaries and credit scores.  Information that we get from a credit reporting body or information we derive from such information is known as credit eligibility information.
Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.

2.    Use
Your personal information will only be used for the purpose for which it was intended (unless you have consented to the information being used for a secondary purpose) or as part of our normal operations including billing/administrative purposes, training staff, risk management, undertaking planning/analysis and any other purpose for which you have given your consent. 
We may include your personal information in a database compiled by us for use in any direct marketing by us, or running competitions and other promotions.  These activities may be conducted via mail, telephone, SMS, email, or any other electronic means.  If you do not wish to receive such material you can opt-out through any opt-out mechanism contained in any marketing communication to you. 
In addition to the ways for using personal information mentioned above, we may also use credit information to access your credit application and assess the risk of a guarantor being able to meet their obligations.

3.    Disclosure
The information you provide may be disclosed within Stationery World and to persons who have a contractual arrangement with Stationery World, including employees, agents, suppliers, contractors, lenders, solicitors, accountants, insurers, warranty providers, and other individuals or companies who assist us in providing services or products or who perform other functions on our behalf (for example any third party assisting with mail outs, customer enquiries and product orders, deliveries, repairs and warranties).  Information will not be disclosed beyond this group of people unless you have given your consent, or unless required or authorized by law.  The information you provide is not likely to be disclosed to any overseas recipient.

Disclosure of user information: Stationery World does not sell, trade or transfer user information to third parties.

4.    Security
Stationery World stores your personal information in different ways including in paper and electronic form.  We take all security measures reasonable in the circumstances to protect your personal information from loss, destruction, misuse, modification or disclosure.  Access to your personal information is limited to those who specifically need it to conduct their responsibilities but, as far as permissible under law, Stationery World accepts no responsibility for the unauthorized use of personal information held by it. 
The personal information will be destroyed or de-identified when it is no longer useful or it is unreliable and cannot be corrected.

5.    Accuracy and Access
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up to date and ask that you let us know if you believe the information to be otherwise.  You can request details of any personal information Stationery World holds about you and advise us if it is inaccurate, incomplete or out of date.  However we’re not always required by law to give you access to your personal information and the exceptions differ in relation to credit eligibility information.  If we can’t provide your information in the way you’ve requested, we will tell you why in writing.  If you have concerns, you can complain.  See “Contact Us”.
You represent to us that where you provide personal information to us about another person, you are authorized to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information. 

6.    Contact Us
If you would like to know more about how the information you are providing will be used or would like to know how you can access the information, seek correction of it, or make a complaint about how we are handling your personal information, please contact our Privacy Officer as follows:

Privacy Officer-Director
Stationery World
email: sales@stationeryworld.net.au
phone: (03) 9772 2040

If we refuse your request to access or correct your personal information we will provide you with written reasons for the refusal and details of complaint mechanisms.  We will provide our response within 30 days of your request.  In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

If you believe Stationery World has acted outside this Privacy Policy, or your specific instructions, please contact our Privacy Officer.
* In this Policy, “[Member Name]” means Stationery World Australia (ABN 42 918 710 541) (collectively referred to as “our”, “us”, “we”).